Cancellation and return
After we receive your return, we will refund your invoice amount within a few working days. This usually happens automatically.
If you made your payment by credit card, the refund may only be paid out with your monthly credit card statement.
Is there a problem with your delivery?
I think my order got lost in the post - who can I contact?
If you are sure that you have not simply missed your delivery - in which case you should have received a delivery attempt notification card - please contact us at and our team will investigate the issue.
Damaged product:
If you take a delivery face to face (from the courier) and find that your parcel is damaged, you can refuse to accept the delivery. Once you have refused the delivery, the items will be returned to. Upon receipt, a refund will be issued and you can place a new order.
If your item arrives damaged, it is important that you tell us as soon as possible. You have a 28-day window to return items without giving a reason. To return your item you will need a returns label which will be included with your delivery. For more information on how to return your item click here.
Unfortunately, you will not be able to receive a discount or compensation if a product is faulty or damaged on arrival and we recommend that you report this as soon as possible.
You have the option to arrange an alternative delivery date or arrange a self-collection - contact details will be provided on the attempted delivery notification for your convenience. Once your order is in process, you will not be able to change the delivery address.
An item is out of stock:
You have the option to reorder items that are currently out of stock. However, if you placed an order that was in stock and is now out of stock, please call.
Are there any products that cannot be returned?
In principle, certain items are excluded from return, for example hygiene items or CDs and data carriers whose seals have been broken.
If you receive a delivery attempt notification and do not respond, two further delivery attempts will be made (a delivery attempt notification will be left for each attempt). After that, the item will be returned to our warehouse and the refund process will be triggered automatically.
What if the item won't fit through my door?
Before placing your order, compare the dimensions of the item with those of your door. You may need to arrange for your door to be removed to allow delivery of very large items, as our courier partners are unable to provide this service. If you find that the item you have ordered will not fit through the door, please call to discuss your concerns.
This document contains a great deal of information, some of which is of a legal nature. We have tried to make this as clear as possible and ask that you read this information carefully before purchasing goods and/or services from us. By ordering goods from this website, you agree to be bound by these terms and conditions.
1 THE MEANING OF THE WORDS WE USE; SCOPE.
1.1 "Agreement" refers to these Terms and Conditions (T&C), the Returns Policy, the Privacy Policy and any order form and payment instruction received by you;
1.2 "Customer", "you", "your", "yours" and "yours" refers to you, the person using this Website and ordering goods or services;
1.3 "Goods" or "Products" means the goods you have ordered from us and any other hardware or software products you have ordered which are listed on your order form.
1.4 "Service" or "Services" means the home installation service we provide to our customers. The exact details will depend on the level of service selected.
1.5 "Terms and Conditions" means this document and any updates to this document displayed on our website;
1.6 "We", "us" and "our" refer to Max Markt Ltd. We act as entrepreneurs.
1.7 "Website" refers to the website, www.me2me.shop, operated and administered by us and on which these Terms and Conditions are displayed.
1.8 "Consumer"
1.9 "Digital Content" means data created and provided in digital form.
1.10 "Digital Products" means the provision of Digital Content and Digital Services.
1.11 A "good with digital elements" is a good that contains digital products or is connected to them in such a way that the good cannot fulfil its function without these digital products.
1.12 "Functionality" is the ability of a digital product to perform its functions according to its purpose.
1.13 "Compatibility" is the ability of a digital product to function with hardware or software with which digital products of the same type are normally used, without the need for conversion.
1.14 "Interoperability" means the ability of a Digital Product to function with hardware or software other than that with which Digital Products of the same type are normally used.
Scope These terms and conditions apply to contracts entered into between you and us through this online shop. In the case of contracts for the supply of goods with digital components and/or the provision of digital content or licence keys, these General Terms and Conditions apply accordingly, unless otherwise agreed.
6 CANCELLATION AND RETURN
6.1 If you enter into a contract as a consumer, you may cancel it at any time within 14 calendar days from the day you receive the goods. You must give notice of cancellation to us, quoting your order number.
6.2 If you enter into a contract as a corporate or commercial customer, this clause does not apply. All orders placed by or on behalf of a business cannot be cancelled once they have been placed. An order is deemed to be a business order if it is paid for using a business account or a business credit or debit card, or if a business address or order number has been provided. If the Buyer nevertheless invokes his status as a consumer, he bears the burden of proof for this.
6.3 The services received must be returned within 14 days at the latest. In this case, the buyer shall bear the costs and the risk of the return. The return period shall commence upon submission of the declaration of revocation in accordance with § 355 para. 3 sentence 2 of the German Civil Code (BGB).
6.4 If necessary, we can organise a collection by our customer service department, which can carry out collections from most areas of Europe, with the exception of the Channel Islands.
6.5 If you cancel the contract, we will refund any payments we have received from you for the goods purchased. The refund will be made without undue delay and at the latest, within 14 days of the day on which we receive notification of your cancellation of the contract and we have received the goods. We will make the refund using the same means of payment that you used for the original transaction, unless expressly agreed otherwise. In any case, you will not be charged any fees for the refund. We may retain the refund amount until we have received the goods back or you have provided evidence that you have returned the goods, whichever is the sooner.
6.6 If you do not return the goods to us as instructed, except in the case of defective or misdescribed goods, we may charge you an amount not exceeding the amount of the direct cost of retrieving the goods. All original items supplied must be returned to us with the request for refund. This includes but is not limited to welcome packs, software CDs, cables, digital download codes such as games, chassis accessories and peripherals.
6.7 Any software products or consumables that have been unsealed or activated cannot be cancelled or refunded.
6.8 Insofar as you are a consumer and the goods purchased and delivered in our online shop or the digital product is defective, you are entitled within the framework of the statutory provisions to demand subsequent performance, to withdraw from the contract or to reduce the purchase price.
The limitation period for warranty claims for the delivered goods is two years from receipt of the goods. Claims for defects which we have fraudulently concealed shall become statute-barred within the regular limitation period.
In addition, you shall also be entitled to rights due to defects within the scope of a guarantee of quality and/or durability, provided that we have expressly given such a guarantee with regard to the item sold in the individual case.
6.9 If you are a consumer, warranty claims for the delivered goods or the provision of digital products shall become statute-barred in accordance with the statutory provisions.
6.10 If you are an entrepreneur and the delivered goods are defective, you are entitled within the scope of the statutory provisions to demand subsequent performance in the form of rectification of the defect or delivery of a defect-free item. We have the right to choose the type of subsequent performance. If the supplementary performance fails, you are entitled to reduce the purchase price or to withdraw from the contract if the legal requirements are met. A prerequisite for any warranty rights is that you properly fulfil all inspection and complaint obligations owed in accordance with § 377 of the German Commercial Code (HGB).
The limitation period for warranty claims for the delivered goods is - except in the case of claims for damages - twelve months from receipt of the goods.
6.11 If you suspect defects in the goods and wish to return them, you must notify us accordingly within 72 hours of discovering these defects and submit an RMA return request (return authorisation). We will inspect the returned goods and if you have a claim, we will notify you of your options (repair, replacement or refund) by email within a reasonable time. We will carry out a repair, replacement or refund as soon as possible, but in any event within 30 days of you informing us whether you wish to claim a repair or replacement, or within 14 days of you opting for a refund for the defective goods.
6.12 Refunds will be made without undue delay and no later than:
14 days after the day we receive any goods delivered to you back from you; or (if earlier) 14 days after the day on which you provide evidence that you have returned the goods; or if no Goods have been delivered, 14 days after the day on which we are notified that you wish to cancel this Contract.
6.13 If you return the goods within the 14 day cancellation period, we reserve the right to refund only part of the goods if they show a loss in value which is due to handling of the goods which was not necessary to examine the nature, characteristics and functioning of the goods.
6.14 Consumers have the statutory right of liability for defects in goods at their disposal.
7 WARRANTY
7.1 In addition to the statutory warranty, we, Max Markt GmbH, guarantee all our goods to be free from defects for a period of 12 months from the date of delivery. This warranty does not limit your statutory rights in respect of defects, which you may exercise free of charge.
7.2 In accordance with clause 7.3, goods found by us to be defective during the warranty period will be repaired or replaced with an item of equal or better performance and equal or better value once a Return Merchandise Authorisation ("RMA") is issued. All products returned under warranty must be accompanied by a valid RMA number. Goods received by us without a valid RMA number will be rejected and returned to the sender.
7.3 If you order a dedicated graphics card and the name of the add-in card manufacturer is not stated in the product description or on the final invoice, you will receive a graphics card that meets the specifications of the model / version stated. If the graphics card is replaced under warranty, we will supply you with a graphics card that meets or exceeds the specifications of the specified model / version. This model may be from a different add-in card manufacturer. As a result, the actual performance may be slightly higher or lower than the original model.
7.4 The warranty does not apply to defects in the goods as a result of: fair wear and tear; wilful damage; accident; negligence on your part or on the part of a third party (e.g. if surge protection is not used); use not recommended by us or the manufacturer (e.g. in an unventilated, hot or dusty environment); failure to follow the manufacturer's instructions; or alterations or repairs to the goods carried out without the manufacturer's prior approval.
7.5 Unless otherwise specified, all LCD/LED displays should be considered Class 2, complying with ISO-9241-302, 303, 305, 307:2008 standards on pixel defects. Dead pixels on LCD/LED displays are covered by the manufacturer's warranty terms. You can therefore contact us or the manufacturer directly to exercise your defect rights. In the event of the occurrence of one or more dead pixels on your screen, we do not guarantee that you will receive a replacement screen.
7.6 We cannot be held responsible for any loss of data. We strongly recommend that you make regular backups of your data. Your data is your own responsibility and you should take all necessary precautions to recover any lost data. Notwithstanding any correspondence stating otherwise, it is possible that hard drives and/or solid state drives will be formatted or replaced if returned under warranty.
7.7 In the case of laptop batteries, we only provide a warranty for a period of 6 months from the date of receipt of the goods.
7.8 Unlike most other PC suppliers, we allow you to open the PC case and install components yourself without invalidating your warranty, but subject to the following conditions:
If the computer is damaged due to the actions of the person installing the components, your warranty will be voided;
If you install components that were not purchased from us and they cause problems with the computer, your warranty will be voided;
If you install components that were not purchased from us, we will not assist you in any way with the installation or help you resolve any problems you may have with the installed components.
We will assist you in installing components that you have purchased from us, provided that you have purchased them through the upgrade service available in your online account.
7.9 We reserve the right to terminate the warranty or refuse service if your case, motherboard, CPU or BIOS has been replaced without authorisation.
Any tampering, repair or modification by unauthorised personnel will invalidate the warranty.
7.10 If you give goods purchased from us to a third party and they attempt to diagnose or repair a fault on the goods, all warranties on the order may be VOID and we will not pay for any on-site support or operations as we do not offer or charge for on-site warranties. If you have any problems with your order, please contact us and we will be happy to advise you. If necessary, we will provide you with an RMA number so that you can return the item to us under the established returns procedure.
7.11 In the event of a software or hardware fault, we are not obliged to replace, reinstall or compensate you for software in the event of loss, damage or corruption. This applies only to software that you have received from us free of charge or to third party software that you have installed.
7.12 Dead Pixel Guarantee - If you order a dead pixel guarantee and you report dead pixels within the period specified in this guarantee, we will collect the laptop from you and replace the screen with a trouble-free equivalent or better model. Collection and return delivery is included with all labour charges, and the service can be used an unlimited number of times during the warranty period.
The dead pixel guarantee applies from the day you receive your order and any dead pixels must be reported within the warranty period to be eligible for a replacement. Screens that are cracked, damaged or broken are not covered by the dead pixel warranty, regardless of how many pixels are defective. This warranty does not cover purchased external monitors; only the notebook screen itself is covered.
Unfortunately, we cannot arrange collection from the Channel Islands, but we can refund up to €40 of your shipping costs.
7.13 If a product is repaired outside the warranty period stated in your order, spare parts are warranted for a maximum of 90 days unless otherwise stated.
7.14 If you refuse to return the Goods (for any reason) or refuse any delivery/re-delivery attempts, the Goods will be held for up to 12 calendar months from the date of initial delivery of the Goods. At the end of this period, we will again attempt to contact you to clarify settlement of any outstanding payments and/or to arrange a suitable time for the goods to be returned.
In the event that you do not agree to return the goods or we do not receive a response to our letter (by email and/or post) and you do not settle any outstanding payments and do not provide us with a suitable date for the return of the goods within 14 calendar months of the date of initial delivery of the goods, the goods will be destroyed and/or disposed of. We accept no responsibility for loss of data and/or loss of revenue and/or loss or damage incurred during transit. You are free to instruct your own courier to collect the Goods if you so wish. For the avoidance of doubt, the appropriate time for re-delivery will be a working day within 30 calendar days of your response to any letter received.